Our Commitment
Protection Policy
At Matata Perks, we are dedicated to creating safe, secure, transparent, and ethical safari experiences. Our protection policy outlines our pledge to safeguarding your health, finances, personal data, and local ecosystems throughout your journey.
1. Customer Safety
Travel insurance
We strongly recommend all clients obtain comprehensive travel insurance covering medical emergencies, cancellations, and lost belongings.
Emergency support
Our team provides 24/7 assistance during tours, including local emergency contacts.
Health guidelines
We follow international health and safety standards, including COVID-19 protocols where applicable.
2. Financial Protection
Secure payments
All transactions are processed through encrypted payment gateways.
Refund policy
Refunds are available in line with our cancellation terms, which is three days prior the tour to ensure fairness and transparency.
Booking protection
Confirmed bookings are guaranteed, and alternative arrangements are offered in case of supplier failure.
3. Data Protection
Confidentiality
Personal information is stored securely and never shared without consent.
Compliance
We comply with applicable data protection laws, including General Data Protection Regulation and local regulations.
4. Ethical Standards
Responsible tourism
We promote eco-friendly travel and respect for local cultures.
Fair treatment
All clients are treated equally, without discrimination based on race, gender, religion, or nationality.