Your Information
Privacy Policy
This Privacy Policy outlines how Matata Treks collects, uses, protects, and handles your personal information when you browse our website, request quotes, and book travel experiences with us.
1. Information We Collect
Personal details
Name, email, phone number, and passport details (when required for bookings).
Payment information
Processed securely via third-party providers; we do not store card details.
Usage data
Browser type, IP address, and cookies to improve user experience.
2. How We Use Information
Booking management
To confirm reservations and provide travel services.
Customer communication
To send updates, itineraries, and promotional offers (opt-in only).
Service improvement
To analyze website traffic and enhance our offerings.
Marketing Email Opt-In Contact Forms
We obtain user consent to send promotional marketing emails and travel updates through the following opt-in contact forms across our website:
- 1. Homepage Newsletter Subscription Form
"Join our travel list" form on the homepage — Collects email address and optional name with explicit consent to receive occasional Kenya travel ideas and experience inspiration.
- 2. Experience Specialist Contact & Custom Trip Request Form
Contact Specialist form — Collects contact details and travel preferences to provide customized itinerary proposals and opt-in promotional offers.
- 3. Experience Tour Inquiry Forms
Tour Details Inquiry forms — Collects contact details when inquiring about specific experience packages to send updates and relevant trip offers.
- 4. Account Registration Form
Create Account form — Includes an opt-in checkbox to receive upcoming experience deals, travel journals, and platform news.
- 5. Tour Reservation & Checkout Form
Experience Reservation form — Requests contact details for booking confirmation and opt-in consent for ongoing travel news and client perks.
3. Information Sharing
Third-party partners
Shared only with airlines, hotels, and service providers necessary to fulfill bookings.
Legal requirements
Disclosed if required by law or government authorities.
4. Data Security
Encryption
All sensitive data is encrypted during transmission.
Access control
Only authorized staff can access customer information.
5. User Rights
Access rights
You may request a copy of your personal data.
Correction rights
You may update or correct inaccurate information.
Deletion rights
You may request deletion of your data, subject to legal obligations.
6. Contact Information
For privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer at: